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Solodovnikov M.S. Plyukhin K.S.
"AUTOMATION OF BUSINESS PROCESSES OF CUSTOMER SERVICE"
In this paper, the features of the automation of business processes of customer service. The main problem of the business processes of customer service. The task of automating these business processes. The article described the essence of the problems encountered in solving the problem, and justified the means chosen to accomplish it. The paper contains a description of proposed solutions to the problem of automation of business processes
List of key words: automation, business process, CRM, IP-telephony, customer service, geocoder
Subject: 05.13.01 - System analysis, management and information processing
UDC: 004.6 |
Recieved: 20.06.2012
Article is available on:
[russian]
Format: DOC |
Size, Kb (russian / english): 19 / 0
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