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Author's information
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Solodovnikov Mikhail Sergeevich
Organization: Mytishschi city, MSFU
Job title, academic degree: the student, Master of computer science
author E-mail: mike301@yandex.ru
Contact phone: 8-905-518-79-30
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Author's articles:
AUTOMATION OF BUSINESS PROCESSES OF CUSTOMER SERVICE
[russian] [english]
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